Human transcription offers different levels of service to tailor the transcript to your needs. Researchers can be comfortable in the knowledge that when they receive a transcript produced by a human, they can begin the important work immediately, gathering important themes from their data. Transcribers can LISTEN to a conversation, go back over any obvious anomalies and review the content, decipher strong accents, slow down fast talkers, Google terms they don’t recognise and pick up more from a poor quality audio than ASR software. So what appears on the surface to cost around 50p per transcribed minute, can in fact cost much more in staff resources and time.Īccuracy, quality and reliability of product. It’s universally recognised that automated transcription can struggle to hit more than 80% accuracy. Any ASR software struggles with lively focus groups and strong accents, slang, poor recording acoustics and industry jargon, this holds true particularly with medical/pharmaceutical research. Whilst a utomated transcription services offer quick turnarounds, they don’t offer quality control. This leads many organisations to question whether human transcription services really do represent good value for money. Let’s face it, there are vast differences in the cost, ranging from the free of charge ASR options offered by the likes of Zoom, Teams and Otter.ai, through to professional human transcription services companies, that can range from £1 to in excess of £2 per transcribed minute of audio. Whether to incorporate the costs of human transcription into a research budget or use ASR is a carefully considered decision that many qualitative researchers have to make.
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